Ask Ben - AI Chatbot on BeNeering Cloud Procurement
Summary
AskBen is a smart, AI-powered chatbot integrated within the BeNeering cloud procurement platform. It enables users to perform procurement-related tasks efficiently, receive real-time support, and enhance productivity without needing constant helpdesk intervention.
Key Features
Ask Ben is loaded with features to simplify the overall experience.
Support Chatbot
Provides 24/7 instant support to users across the eProcurement platform, helping resolve common queries related to navigation, functionality, and error messages.
Key Highlights:
• Natural language processing for human-like conversations
• Escalation to human support when needed
• Reduces helpdesk tickets and wait times
2. Guided Shopping Assistant
Supports users in creating and managing shopping carts, finding the right catalogs or products, and guiding them through complex procurement steps.
Key Highlights:
• Product search and filtering support
• Guided form filling (e.g., item details, supplier info)
• Helps reduce cart errors and ensure compliance
3. Process-Driven and Customizable
Tailored to match your organization’s procurement policies, approval flows, and compliance needs. Fully configurable at the customer level.
Key Highlights:
• Dynamic chatbot flow based on your internal processes
• Policy-aware guidance
• Multilingual and role-based configurations
4. Real-Time Status Tracking Bot [WIP]
Enables users to track the real-time status of their purchase requests, approvals, POs, and goods receipt directly via the chatbot.
Key Highlights:
• Quick updates on document status without logging in again
• Fetches data across multiple stages (PR, PO, Invoice, etc.)
• Improves transparency and user confidence
How it Works
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Log into the BeNeering Procurement Platform
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Click the AskBen chatbot icon (bottom right corner)
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Type your question or select a suggested topic
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Get instant help or task guidance
Examples
1: New Joiner Creating a PR
A new employee is unsure how to create a Purchase Requisition. AskBen guides them step-by-step, reducing dependency on the procurement helpdesk.
2: Employee Travel Policy
An employee would like to know how much he can spend on hotel to stay during his business travel
*AskBen is more than just a chatbot — it's your always-on procurement co-pilot, simplifying processes, ensuring compliance, and enhancing user satisfaction.